> For the complete documentation index, see [llms.txt](https://aicre8.gitbook.io/aicre8.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://aicre8.gitbook.io/aicre8.com/grow/ai-employees.md).

# AI employees

AI employees help support customer enquiry workflows using the business information and services you configure.

### Choose a specific role

Start with answering initial enquiries or qualifying a lead. Choosing a portrait does not activate a phone number or integration.

### Add business knowledge

Provide accurate opening hours, services, coverage, contact details and policies. Define when to hand over to a person and how a customer can reach them.

### Complete setup and test

Review the connections and permissions required for the channel. Phone and calendar behaviour depends on the relevant configuration and supported integrations. Try common questions, unknown questions and handoff requests. Check that captured details reach the right workspace.

### Keep improving

Update knowledge when your business changes. Review usage estimates before chargeable tests and monitor the experience rather than assuming every enquiry is handled successfully.